DinTaiFung’s Service Philosophy
The key to perfect service lies in attention to detail
The most important aspects of restaurant service are friendliness and flexibility. The outstanding service that diners receive at DinTaiFung restaurants comes from the heart; everyone at DinTaiFung seek to put the customer’s needs first, providing proactive service in which even the tiniest detail embodies DinTaiFung’s service philosophy and brand values.
Daily sales targets are not everything
Since taking over management of DinTaiFung Dumpling House from his father, the restaurant’s founder Yang Bingyi, Yang Jihua has worked to transform what started out as a single, small restaurant into world-class, international chain of gourmet restaurants. Rather than focusing solely on sales performance, DinTaiFung’s main aim is to provide customers with the best possible service, strengthen brand visibility, and achieve sustainable growth.
Quality is the lifeblood of the business
Careful selection of ingredients; attention to detail in food preparation; fine-tuning of the cooking process; serving the food in the best possible way – DinTaiFung takes the same painstaking care over each step in the process of bringing outstanding gourmet food to our customers, with rigorous quality assurance at every stage. The top-class food that we serve our customers is the embodiment of this service philosophy.
Branding means responsibility
At DinTaiFung, we feel that we have a responsibility to our customers to maintain the highest standards in the food that we serve. Everything we do is geared towards winning the consumer’s approval; every single detail is one of the bricks that help to build the foundations for the DinTaiFung brand. Our commitment means that all of our customers can be sure of a first-class dining experience at DinTaiFung Dumpling House.